When it comes to keeping your business running to optimum, our global service team is there for you – digitally or on-site – whenever, wherever, and with whatever it takes. Our job begins from the moment you receive your new machine or system and never stops. We are ‘always-on’ and at your service with the tailored support and spare parts you need for the entire lifecycle of your process solutions.
OUR GLOBAL SERVICES REVOLVE AROUND YOUR NEEDS
We are wherever you need us to be
With 24/7 & 365 support
So we can immediately respond to your needs, our global service team is always available.
With > 300 technicians
For expert support on the ground, our global network of technicians always has you covered.
With 30 global service bases
No matter where you need us to be, we are always close by with the expert local support you need.
Our services revolve around your needs
For the entire life cycle of your process solutions
Because the challenge of maximizing your uptime and keeping your systems running to optimum is unique, we work with you to develop and implement a concept that is fully tailored to your unique needs – from consultancy and core services to testing and next-level digital solutions.
Bringing your tailored service concept to life
Creating a unique service concept that will meet your unique needs begins with an expert analysis of your current systems and processes. With our consultancy and Fitness Checks we help you clearly identify the key issues – and the best way forward.
Installation
Faster problem resolution is the key to maximizing your uptime. With our real-time Expert Remote Support solution CONiQ Assist we help you resolve issues faster – reducing your downtime and the need for more costly on-site visits.
Monitoring & Prevention
Smart systemic data is crucial to deliver a truly next-level service concept. Our digital monitoring solutions such as CONiQ Cloud keep your finger on the pulse of your system’s health. We are laying the foundations for a networked service that will give you the real-time data to proactively maximize your uptime in future.
Repairs, Spares & Upgrade
Proactive information and short waiting times are necessary to ensure maximum on-site availability. We help you to avoid downtime through early detection of failures. We work with you to define the best solution: whether it’s a Refurbishment at our workshop or a Repair at your site with original spare parts. Extend your asset lifecycle with an Upgrade and get access to latest functionality.
